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Returns & Refund Policy

RETURNS & REFUND POLICY

Our mission is to deliver you the highest quality products. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 14 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.

For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty. 

Please package your product(s) securely in the original packaging and return to the address below. You will also need to include a brief letter including your name and address and an explanation as to why you are returning the product(s). This will enable us to refund the correct account.

You’ll also need the receipt or proof of purchase.

You're responsible for paying the shipping fee. 

To start a return, you can contact us at office@bebeautyempire.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Return Address
La Beauty Labs
4 HELFORD CLOSE WORCESTER
WORCESTER
Worcestershire
WR5 1NB